Terms and condition

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Terms and condition

Effective Date: 01 June 2026
1. Introduction
Welcome to PetsCo.au ("PetsCo", "Company", "we", "our", or "us"), a multi-vendor online marketplace operated and managed by IFAST Information Technologies, Australia.
These Terms and Conditions ("Terms") govern your access to and use of the PetsCo.au website, marketplace platform, products, services, mobile applications, and related platforms.
By accessing, browsing, registering, purchasing, selling, or otherwise using PetsCo.au, you agree to be legally bound by these Terms. If you do not agree with any part of these Terms, you must immediately discontinue the use of our services.
2. Definitions
Company refers to PetsCo.au, operated by IFAST Information Technologies, Australia.
Platform refers to the PetsCo.au website, marketplace, applications, and related services.
User, Customer, Buyer, Vendor, Seller, Client, You, or Your refers to any individual, business, organization, or entity accessing or using the Platform.
Products refer to pet food, treats, toys, accessories, healthcare products, grooming products, training supplies, bedding, and other pet-related goods listed on the Platform.
Vendor refers to any third-party seller authorized to list and sell products through PetsCo.au.
Services refer to marketplace services, product listings, order processing, customer support, vendor management, logistics coordination, and related services provided through the Platform.
3. Eligibility
You must be at least eighteen (18) years of age or possess the legal capacity to enter into binding agreements.
By using the Platform, you confirm that:
You meet the eligibility requirements.
All information provided by you is accurate and complete.
You will maintain the accuracy of your account information.
4. Marketplace Nature of Service
PetsCo.au operates as a multi-vendor marketplace that facilitates transactions between buyers and independent vendors.
While we strive to maintain quality standards:
Products sold through the Platform may be supplied by third-party vendors.
Vendors are responsible for the accuracy of their product listings.
PetsCo.au does not manufacture, own, or directly control most products offered for sale.
PetsCo.au acts as an intermediary platform connecting buyers and sellers.
We reserve the right to monitor, suspend, remove, or restrict vendor accounts and listings at our discretion.
5. User Accounts
To access certain features, users may be required to create an account.
You agree to:
Provide accurate registration information.
Maintain the confidentiality of your login credentials.
Notify us immediately of unauthorized account access.
Accept responsibility for activities conducted under your account.
We reserve the right to suspend or terminate accounts that violate these Terms.
6. Use of Website and Services
You agree to:
Use the Platform only for lawful purposes.
Comply with all applicable laws and regulations.
Not engage in fraudulent activities.
Not upload malicious software or harmful content.
Not interfere with website security or functionality.
Not attempt unauthorized access to systems or data.
Not reproduce, copy, distribute, or exploit Platform content without written permission.
Violations may result in suspension, termination, or legal action.
7. Product Information
We strive to ensure product descriptions, images, pricing, specifications, ingredients, nutritional information, and pet suitability details are accurate.
However:
Product images may vary from actual products.
Product packaging may change without notice.
Availability is subject to vendor inventory levels.
Product recommendations are provided for informational purposes only.
Customers should verify product suitability for their pets before purchase.
PetsCo.au is not responsible for losses arising from incorrect product selection.
8. Orders and Acceptance
All orders are subject to:
Product availability.
Vendor approval.
Successful payment processing.
Verification procedures where necessary.
We reserve the right to reject, cancel, or limit any order at our discretion.
Order confirmation emails do not constitute final acceptance of an order.
9. Pricing and Payments
All prices displayed are in Australian Dollars (AUD).
Prices may include or exclude GST as indicated.
PetsCo.au and vendors reserve the right to:
Change pricing without prior notice.
Correct pricing errors.
Withdraw promotional offers.
Payment processing may be conducted through third-party payment providers.
Customers are responsible for ensuring payment details are accurate and authorized.
10. Shipping and Delivery
Shipping and delivery services may be fulfilled by vendors or third-party logistics providers.
Delivery times are estimates only.
Delays may occur due to:
Vendor processing times.
Courier disruptions.
Weather conditions.
Customs or regulatory requirements.
Circumstances beyond reasonable control.
Risk in products passes to the customer upon delivery.
Customers are responsible for providing accurate shipping information.
PetsCo.au is not liable for delays caused by vendors or shipping providers.
11. Returns and Refunds
Returns and refunds are governed by:
Our Return and Refund Policy.
Vendor-specific return policies.
Australian Consumer Law.
Products may not be eligible for return if:
Opened or used pet food has been consumed.
Products have been damaged after delivery.
Products have been modified.
Special-order items are involved.
Return requests are submitted outside applicable return periods.
Nothing in these Terms limits rights provided under Australian Consumer Law.
12. Vendor Responsibilities
Vendors using PetsCo.au agree to:
Provide accurate product information.
Maintain sufficient inventory records.
Fulfill orders promptly.
Comply with Australian consumer and pet-product regulations.
Handle customer inquiries professionally.
Maintain required licenses and permits.
PetsCo.au may suspend or terminate vendor accounts that fail to meet marketplace standards.
13. Intellectual Property
All Platform content including:
Logos
Trademarks
Website design
Graphics
Images
Software
Product catalogues
Text and content
remain the property of PetsCo.au, IFAST Information Technologies, licensors, or respective owners.
Unauthorized use is strictly prohibited.
14. Privacy
Your use of PetsCo.au is governed by our Privacy Policy.
By using the Platform, you consent to the collection, storage, processing, and use of information in accordance with:
Australian Privacy Principles (APPs)
Privacy Act 1988 (Cth)
Applicable Australian privacy regulations
15. Limitation of Liability
To the maximum extent permitted by law:
PetsCo.au shall not be liable for indirect, incidental, consequential, or special damages.
We do not guarantee uninterrupted Platform availability.
We are not responsible for actions of vendors, manufacturers, shipping carriers, or payment providers.
We are not liable for pet health outcomes resulting from product use.
Our total liability shall not exceed the amount paid for the relevant product or service.
Nothing in these Terms excludes rights available under Australian Consumer Law.
16. Pet Health Disclaimer
Information provided on PetsCo.au is for general informational purposes only.
Product descriptions, articles, guides, and recommendations do not constitute veterinary advice.
Customers should consult a qualified veterinarian before making decisions regarding:
Pet nutrition
Medical treatment
Supplements
Health conditions
Medication
PetsCo.au accepts no responsibility for decisions made based on information provided through the Platform.
17. Product Warranties
Where applicable, products may be covered by manufacturer warranties.
Warranty claims are subject to the manufacturer's warranty terms.
PetsCo.au does not provide additional warranties beyond those required under Australian Consumer Law unless expressly stated.
18. Third-Party Services
The Platform may contain links to:
Vendor websites
Manufacturers
Payment providers
Courier services
Third-party service providers
We do not control or endorse third-party websites and are not responsible for their content, security, availability, or practices.
19. Termination
We reserve the right to suspend, restrict, or terminate access to the Platform if:
These Terms are violated.
Fraudulent activities are suspected.
Unlawful conduct is identified.
Continued service creates legal, security, or commercial risks.
20. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of New South Wales, Australia.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.
21. Changes to Terms
We reserve the right to modify these Terms at any time.
Updated versions will be published on PetsCo.au together with the revised effective date.
Continued use of the Platform after publication of updated Terms constitutes acceptance of the revised Terms.
22. Contact Information
PetsCo.au
Operated by IFAST Information Technologies
Email: info@petsco.au
Website: https://petsco.au
Phone: +61 469 789 618
Address: 9 Paradise Close, Plumpton NSW 2761, Australia
For questions regarding these Terms and Conditions, please contact us using the details above.