Privacy Policy

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Privacy Policy

Effective Date: 01 June 2026
1. Introduction
Welcome to PetsCo.au ("PetsCo", "we", "our", or "us"), a multi-vendor online marketplace operated and managed by IFAST Information Technologies, Australia.
We are committed to protecting your privacy and handling your personal information in a transparent, secure, and responsible manner. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use PetsCo.au, our website, marketplace platform, mobile applications, and related services.
By using our services, you consent to the practices described in this Privacy Policy.
2. Who We Are
PetsCo.au
Operated by IFAST Information Technologies
Website: https://petsco.au
Email: info@petsco.au
Phone: +61 469 789 618
Address: 9 Paradise Close, Plumpton NSW 2761, Australia
3. Information We Collect
We may collect the following categories of information:
Personal Information
Full name
Email address
Phone number
Billing address
Shipping address
Account login credentials
Date of birth (where required)
Business information for vendors
Transaction Information
Order history
Purchased products
Payment transaction details
Refund and return information
Vendor Information
For marketplace sellers, we may collect:
Business name
ABN/ACN
Tax information
Bank account details
Business contact information
Verification documents
Technical Information
IP address
Browser type
Device information
Operating system
Website usage data
Cookies and tracking technologies
Communication Information
Customer service inquiries
Reviews and ratings
Feedback submissions
Survey responses
4. How We Collect Information
We collect information when you:
Create an account
Place an order
Register as a vendor
Subscribe to newsletters
Contact customer support
Participate in promotions
Submit reviews or feedback
Browse our website
We may also collect information automatically through cookies and analytics tools.
5. How We Use Your Information
We may use your information to:
Process and fulfill orders
Manage user accounts
Facilitate transactions between customers and vendors
Provide customer support
Process payments and refunds
Verify identities and prevent fraud
Improve website functionality and user experience
Send order updates and service notifications
Deliver marketing communications (with consent where required)
Comply with legal obligations
6. Marketplace Vendor Information Sharing
As a multi-vendor marketplace, certain customer information must be shared with vendors to fulfill orders.
This may include:
Customer name
Delivery address
Contact details
Order information
Vendors are required to use this information solely for order fulfillment, customer service, and legal compliance purposes.
PetsCo.au is not responsible for misuse of information by vendors that occurs outside our reasonable control, although we take reasonable measures to monitor compliance.
7. Payment Processing
Payments are processed through secure third-party payment providers.
PetsCo.au does not store complete credit card information on its servers.
Payment providers may collect and process payment information in accordance with their own privacy policies and security standards.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Improve website functionality
Remember user preferences
Analyze website traffic
Enhance security
Personalize content and advertising
You may manage cookie preferences through your browser settings.
Disabling cookies may affect website functionality.
9. Marketing Communications
We may send:
Promotional offers
Product updates
Newsletters
Marketplace announcements
You may opt out of marketing communications at any time by:
Clicking the unsubscribe link in emails
Updating account preferences
Contacting us directly
Service-related communications may still be sent where necessary.
10. Disclosure of Information
We may disclose personal information to:
Service Providers
Payment processors
Shipping carriers
Cloud hosting providers
IT support providers
Analytics providers
Marketplace Vendors
To facilitate order processing and customer support.
Legal Authorities
Where required by law, regulation, court order, or government request.
Business Transfers
If PetsCo.au undergoes a merger, acquisition, restructuring, or sale of assets.
11. International Data Transfers
Some service providers may store or process information outside Australia.
Where information is transferred internationally, we take reasonable steps to ensure appropriate privacy and security protections are maintained.
12. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information from:
Unauthorized access
Disclosure
Misuse
Loss
Alteration
Destruction
However, no online system can guarantee absolute security.
Users are responsible for maintaining the confidentiality of their account credentials.
13. Data Retention
We retain personal information only for as long as necessary to:
Provide services
Fulfill legal obligations
Resolve disputes
Enforce agreements
When information is no longer required, it is securely deleted or anonymized.
14. Your Privacy Rights
Subject to applicable laws, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of information
Withdraw consent where applicable
Restrict certain processing activities
Request information regarding how your data is used
Requests may be submitted using the contact details below.
15. Children's Privacy
PetsCo.au is intended for individuals aged 18 years and older.
We do not knowingly collect personal information from children under 18 years of age.
If we become aware that such information has been collected, we will take reasonable steps to remove it.
16. Third-Party Links
Our website may contain links to third-party websites, vendor stores, manufacturers, advertisers, and service providers.
We are not responsible for the privacy practices, content, or security of third-party websites.
Users should review the privacy policies of any third-party websites they visit.
17. Australian Privacy Law
This Privacy Policy is intended to comply with:
Privacy Act 1988 (Cth)
Australian Privacy Principles (APPs)
Applicable Australian consumer and privacy regulations
Nothing in this Policy limits any rights available under Australian law.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on PetsCo.au together with the revised effective date.
Continued use of our services after changes are published constitutes acceptance of the updated Privacy Policy.
19. Contact Us
For questions, concerns, or privacy-related requests, please contact:
PetsCo.au
Operated by IFAST Information Technologies
Email: info@petsco.au
Website: https://petsco.au
Phone: +61 469 789 618
Address: 9 Paradise Close, Plumpton NSW 2761, Australia
If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.