Effective Date: 01 June 2026 1. Introduction Welcome to PetsCo.au ("PetsCo", "we", "our", or "us"), a multi-vendor online marketplace operated and managed by IFAST Information Technologies, Australia. We are committed to protecting your privacy and handling your personal information in a transparent, secure, and responsible manner. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use PetsCo.au, our website, marketplace platform, mobile applications, and related services. By using our services, you consent to the practices described in this Privacy Policy.2. Who We Are PetsCo.au Operated by IFAST Information Technologies Website: https://petsco.au Email: info@petsco.au Phone: +61 469 789 618 Address: 9 Paradise Close, Plumpton NSW 2761, Australia3. Information We Collect We may collect the following categories of information: Personal Information Full name Email address Phone number Billing address Shipping address Account login credentials Date of birth (where required) Business information for vendors Transaction Information Order history Purchased products Payment transaction details Refund and return information Vendor Information For marketplace sellers, we may collect: Business name ABN/ACN Tax information Bank account details Business contact information Verification documents Technical Information IP address Browser type Device information Operating system Website usage data Cookies and tracking technologies Communication Information Customer service inquiries Reviews and ratings Feedback submissions Survey responses4. How We Collect Information We collect information when you: Create an account Place an order Register as a vendor Subscribe to newsletters Contact customer support Participate in promotions Submit reviews or feedback Browse our website We may also collect information automatically through cookies and analytics tools.5. How We Use Your Information We may use your information to: Process and fulfill orders Manage user accounts Facilitate transactions between customers and vendors Provide customer support Process payments and refunds Verify identities and prevent fraud Improve website functionality and user experience Send order updates and service notifications Deliver marketing communications (with consent where required) Comply with legal obligations6. Marketplace Vendor Information Sharing As a multi-vendor marketplace, certain customer information must be shared with vendors to fulfill orders. This may include: Customer name Delivery address Contact details Order information Vendors are required to use this information solely for order fulfillment, customer service, and legal compliance purposes. PetsCo.au is not responsible for misuse of information by vendors that occurs outside our reasonable control, although we take reasonable measures to monitor compliance.7. Payment Processing Payments are processed through secure third-party payment providers. PetsCo.au does not store complete credit card information on its servers. Payment providers may collect and process payment information in accordance with their own privacy policies and security standards.8. Cookies and Tracking Technologies We use cookies and similar technologies to: Improve website functionality Remember user preferences Analyze website traffic Enhance security Personalize content and advertising You may manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.9. Marketing Communications We may send: Promotional offers Product updates Newsletters Marketplace announcements You may opt out of marketing communications at any time by: Clicking the unsubscribe link in emails Updating account preferences Contacting us directly Service-related communications may still be sent where necessary.10. Disclosure of Information We may disclose personal information to: Service Providers Payment processors Shipping carriers Cloud hosting providers IT support providers Analytics providers Marketplace Vendors To facilitate order processing and customer support. Legal Authorities Where required by law, regulation, court order, or government request. Business Transfers If PetsCo.au undergoes a merger, acquisition, restructuring, or sale of assets.11. International Data Transfers Some service providers may store or process information outside Australia. Where information is transferred internationally, we take reasonable steps to ensure appropriate privacy and security protections are maintained.12. Data Security We implement reasonable administrative, technical, and physical safeguards to protect personal information from: Unauthorized access Disclosure Misuse Loss Alteration Destruction However, no online system can guarantee absolute security. Users are responsible for maintaining the confidentiality of their account credentials.13. Data Retention We retain personal information only for as long as necessary to: Provide services Fulfill legal obligations Resolve disputes Enforce agreements When information is no longer required, it is securely deleted or anonymized.14. Your Privacy Rights Subject to applicable laws, you may have the right to: Access your personal information Correct inaccurate information Request deletion of information Withdraw consent where applicable Restrict certain processing activities Request information regarding how your data is used Requests may be submitted using the contact details below.15. Children's Privacy PetsCo.au is intended for individuals aged 18 years and older. We do not knowingly collect personal information from children under 18 years of age. If we become aware that such information has been collected, we will take reasonable steps to remove it.16. Third-Party Links Our website may contain links to third-party websites, vendor stores, manufacturers, advertisers, and service providers. We are not responsible for the privacy practices, content, or security of third-party websites. Users should review the privacy policies of any third-party websites they visit.17. Australian Privacy Law This Privacy Policy is intended to comply with: Privacy Act 1988 (Cth) Australian Privacy Principles (APPs) Applicable Australian consumer and privacy regulations Nothing in this Policy limits any rights available under Australian law.18. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Updated versions will be posted on PetsCo.au together with the revised effective date. Continued use of our services after changes are published constitutes acceptance of the updated Privacy Policy.19. Contact Us For questions, concerns, or privacy-related requests, please contact: PetsCo.au Operated by IFAST Information Technologies Email: info@petsco.au Website: https://petsco.au Phone: +61 469 789 618 Address: 9 Paradise Close, Plumpton NSW 2761, Australia If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.